Clinic Partner Questions | Genoa Telepsychiatry

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Clinic Partner Questions

Is telepsychiatry an effective alternative to an in-person session?

Numerous studies conducted over the years have demonstrated that telepsychiatry is equivalent to in-
person care in diagnostic accuracy, treatment effectiveness, quality of care, and patient satisfaction. A
peer-reviewed study we co-authored in the APA’s Journal of Rural Mental Health also showed patients with
hybrid telepsychiatry plus in-person visits were seen 7 days faster and were 34% more likely to be seen
1x/month. Read more here.

How is telepsychiatry reimbursed?

Telepsychiatry reimbursement guidelines vary greatly based on the state, services, facility types, and the
payer and are still constantly changing regularly. The good news is that almost all states now have some
type of parity law in place that mandates coverage for telepsychiatry. You can learn more about the
reimbursement policy in your state here.

What technology is required to conduct telepsychiatry visits?

All that is required is a laptop or tablet equipped with a webcam and a high-speed internet connection.
The majority of existing computers or laptops are telepsychiatry-ready. Our team also offers tech training
and is available to support when needed.

Is tech and software training included?

Yes, tech training is included. Our team provides comprehensive training in advance so that all clinic
staff and physicians are confident and comfortable with using our EMR and video conferencing software
prior to their first telepsychiatry appointment.

Do you provide a video and/or EMR platform?

Yes, access to Genoa Telepsychiatry’s 1DocWay platform is complimentary. The 1DocWay platform is a
secure and HIPAA-compliant video and EMR platform with a robust set of features including tools for
patient scheduling, documentation, e-prescribing, and workflow automation. Learn more here.

How secure is the 1DocWay video and EMR platform?

The 1DocWay platform is fully HIPAA-compliant and end-to-end encrypted.

What do you charge for the use of your 1DocWay platform?

The 1DocWay platform is available to you at no additional cost when you onboard a provider with us.

What kind of facilities does Genoa Telepsychiatry partner with to build telepsychiatry programs?

We partner with a wide range of facilities including but not limited to community mental health centers, federally qualified health centers, primary care practices, substance use treatment centers, integrated multi-specialty and hospital systems.

How many licensed psychiatrists and advanced practice nurses work with Genoa Telepsychiatry?

Genoa Telepsychiatry currently has 6,000+ qualified psychiatrists and advanced practice nurses in our community nationwide, licensed in various states across the country.

How do you handle payment and billing for psychiatric services?

We charge a flat hourly fee for clinical services on behalf of our psychiatrists and advanced practice nurses. Your facility follows normal billing protocol but usually adds a ‘GT’ modifier for physician services. You can contact one of our Clinic Partnerships Managers in your state to learn more.

What is the cost for telepsychiatry services?

The hourly rate for our psychiatrists and advanced practice nurses is standardized across all states – but it can vary by psychiatrists and advanced practice nurses type, experience level and specialty. Telepsychiatry also receives additional reimbursement for the originating site fee in some states (Q3014).
You can learn more about the reimbursement policy in your state here.

How are appointments with your psychiatrists and advanced practice nurses scheduled for our

In brief, an on-site clinic manager logs into your EHR and video-conferencing software or our 1DocWay Platform where they can then schedule an appointment based on your patient’s needs and the psychiatrist's availability. For a more comprehensive answer to this question, we recommend scheduling a demo for a product walkthrough.

Is workflow training included?

Yes. We collaborate with partner clinics and psychiatric providers to create custom telepsychiatry workflows that best meet the patients needs as part of our Implementation+ service. Read more here.

How are psychiatric providers credentialed for telepsychiatry practice?

We help clinics and psychiatric providers navigate and complete the credentialing and onboarding
process. Read more here.

Where can I get more information for my organization?

You can contact one of our Clinic Partnership Managers in your state to learn more.