Genoa Telepsychiatry

About Us

Genoa Telepsychiatry is a division of Genoa, a QoL Healthcare Company, the leading pharmacy and telepsychiatry provider serving the behavioral health and addiction treatment community for over 15 years. Our pharmacy and telepsychiatry services impact more than 500,000 individuals annually in 44 states and the District of Columbia. Our network of more than 300 pharmacies fills over 10 million prescriptions annually.

Genoa Telepsychiatry launched in 2015 when Genoa acquired 1DocWay in response to the needs of our center partners. We heard from our partners the need to help solve the provider shortage problem, an issue that affects the entire country. Genoa is the nation’s leading behavioral health specialty pharmacy, integrating pharmacists into the care team to improve outcomes and reduce costs. Offering telepsychiatry as an extension of existing high-touch medication management services was the next step in continuing our commitment to serving the behavioral health and addiction treatment communities.

Vision

Genoa, a QoL Healthcare Company will be the leading provider of specialized pharmacy services to individuals with complex chronic conditions and those affiliated with managing the quality and cost of their care.

Mission

Our mission is to deliver outstanding value to all of our consumers and partners by improving the quality of life for individuals living with a mental illness through a higher level of pharmacy care.

Consumers: Provide convenient and customized services while caring for individuals with the utmost compassion and respect to improve their quality of life.

Providers: Act as a partner and advocate to improve consumer outcomes and provide enhanced quality of care through integration and support services.

Payors: Minimize costly events by improving consumer medication adherence.

Employees: Provide a passionate culture and work environment by offering the support necessary to empower every employee to succeed and add value in the workplace.

Shareholders: Operate our business in a fiscally responsible and ethical manner to achieve long-term growth and stated expectations.

Values

We will find a way to say yes. We will continue to go beyond what is expected to provide the highest levels of service to our consumers and our partners. We will strive to find solutions and offer services and programs that are based on emerging trends. With the use of Genoa’s resources, tools, and technology, we help our team and our partners deal with the dynamic and increasingly complex roles they face each day.

We are impactful. We are passionate about providing the best care to those we serve and supporting the mission of our partners.

We are value driven. We understand that healthcare represents a significant expense to our partners and consumers. We are committed to adding value and being fiscally responsible.

We are ethical and compliant. We are committed to the highest level of ethical standards in our decisions and actions. We treat our consumers, partners, and fellow employees with mutual respect and sensitivity, recognizing the importance of diversity.

We celebrate success. We are driven by results, and when we achieve our goals, it provides us the ability to create a culture of fun and celebration.

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